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Shipping

How will my order be shipped? How much does it cost?

All orders are sent using the following express services randomly: UPS, USPS, FedEx and other post.

For UK market, we offer a free shipping.

For EU market, we can ship to Austria, Belgium, Bulgaria, Denmark, France, Germany, Italy, Netherlands, Romania, Spain, Sweden and also we offer a free shipping.

How long will it take for my order to arrive?

In most cases, we will process your order within 48 hours. And shipping time depends on where you live. The expedited shipping is 1-3 BUSINESS days. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. But for some pre-sale products, the shipping time depends on the stock time showing on the product page.

This shipping policy is valid for orders delivered to UK, EU (Austria, Belgium, Bulgaria, Denmark, France, Germany, Italy, Netherlands, Romania, Spain, Sweden) markets only, for delivery to other countries and areas, please contact us (shop-uk@novostella.net) first to confirm the shipping fee and delivery date before order.

Due to the impact of the COVID-19, the shipping may have a delay case by case. For delay orders, we will keep you informed via email beforehand. Your kind understanding would be highly appreciated.